HOSPITALITY

Hotel receptionist on phone

reception-img

Synopsis:

A five star hotel in Miami wanted to transform their guest’s experience by providing advanced technology in a luxury setting.

Challenge:

To develop the world’s most technologically advanced hotel within a luxury chain, and exceed expectations of highly accomplished, technology savvy guests.

Solution:

Incorporated Cisco technologies featuring three types of Telepresence, Digital Media Signage, Unified Communications (including wireless and Push-To-Talk), Contact Center, Physical Security, IP Video Surveillance, Routing, and Switching.

Results:

Created a unique and engaging guest experience, empowered business guests with advanced video collaboration tools, and increased guest satisfaction ratings for technology use in the hotel by about 90%. Also, simplified support and operations by providing a single-vendor solution thereby reducing operational costs.