Hotel receptionist on phone



A five star hotel in Miami wanted to transform their guests experience by providing advanced technology in a luxury setting.


To develop the worlds most technologically advanced hotel within a luxury chain, and exceed expectations of highly accomplished, technology savvy guests.


Incorporated Cisco technologies featuring three types of Telepresence, Digital Media Signage, Unified Communications (including wireless and Push-To-Talk), Contact Center, Physical Security, IP Video Surveillance, Routing, and Switching.


Created a unique and engaging guest experience, empowered business guests with advanced video collaboration tools, and increased guest satisfaction ratings for technology use in the hotel by about 90%. Also, simplified support and operations by providing a single-vendor solution thereby reducing operational costs.